Welcome to USA Hearing
(989) 275-8000
Privacy Policy
Effective Date: May 16, 2026
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USA Hearing (“USA Hearing,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, offices, and SMS/text messaging programs.
By using our website or communicating with USA Hearing, you agree to the terms outlined below.
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Information We Collect
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USA Hearing may collect personal information including:
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Name
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Phone number
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Email address
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Mailing address
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Appointment details
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Insurance information
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Hearing healthcare information voluntarily provided by you
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Communication preferences
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Device and browser information when visiting our website
We may also collect information submitted through:
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Appointment request forms
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Contact forms
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Patient intake forms
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SMS/text messaging interactions
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Phone calls and voicemail communications
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How We Use Your Information
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We use your information to:
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Schedule and confirm appointments
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Provide hearing healthcare services
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Respond to questions and support requests
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Communicate regarding hearing aids, repairs, and follow-up care
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Verify insurance benefits
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Send appointment reminders and service notifications
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Improve our website and patient experience
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Maintain internal records and operational compliance
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SMS/Text Messaging Communications
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By providing your mobile phone number and opting into SMS communications, you consent to receive conversational text messages from USA Hearing related to:
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Appointment reminders
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Appointment confirmations
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Patient follow-up communication
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Hearing aid service or repair updates
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Insurance or billing coordination
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Customer care and support
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messaging at any time by replying:
STOP
For assistance, reply:
HELP
or visit:
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SMS Consent and Third-Party Sharing
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USA Hearing respects your privacy.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell, rent, or distribute your mobile phone number or SMS consent information to outside marketing organizations.
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How We Share Information
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We may share limited information with trusted service providers or vendors only when necessary to operate our business and provide patient services, including:
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Appointment scheduling systems
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Phone and messaging providers
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Insurance verification services
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Secure technology and website providers
Information is shared only as necessary for operational purposes and in accordance with applicable privacy laws.
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Website Analytics & Cookies
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Our website may use standard cookies or analytics tools to help improve website functionality and user experience. These tools may collect anonymous browsing information such as:
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Browser type
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Device type
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Pages visited
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Time spent on pages
You may disable cookies through your browser settings if preferred.
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Data Security
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USA Hearing takes reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, or disclosure.
While no system can guarantee absolute security, we strive to use reputable technologies and secure processes to protect patient information.
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Your Rights & Choices
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You may request to:
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Update your contact information
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Opt out of communications
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Request information regarding stored personal data
To make a request, please contact us using the information below.
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Contact Information
USA Hearing
423 S. Lincoln Ave.
Lakeview, MI 48850
Phone: (989) 275-8000
Text: (616) 951-3277
Website: https://www.usahearing.com
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SMS Terms & Conditions
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By opting into SMS messaging from USA Hearing through a web form, intake form, verbal consent, or other communication method, you agree to receive SMS messages from USA Hearing related to:
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Appointment reminders
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Appointment confirmations
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Hearing aid service updates
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Customer care communications
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Patient follow-up notifications
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Insurance coordination
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Message frequency varies.
Message and data rates may apply.
To opt out at any time, reply:
STOP
For assistance, reply:
HELP
or visit:
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View our Privacy Policy at:
https://www.usahearing.com/privacy-policy
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© 2026 USA Hearing. All Rights Reserved.
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